Delete Your Account

This page explains how to request the deletion of your SureCape account and the personal data associated with it across SureCape’s digital platforms, including our Passenger App, Driver App and Web App, in accordance with applicable data protection and app store requirements.

Send an email to support@surecape.co.za from the email address registered on your account, with the subject line “Account Deletion Request”. Include the mobile number on your account if you have one, so we can verify it's you.

We will confirm your identity and process the request within 30 days.

Once your request is verified, we permanently delete:

• Your login credentials and profile information (name, email, phone number, profile photo)
• Saved addresses and booking preferences

Some information cannot be deleted immediately and is retained only where required:

• Trip and payment records needed for financial, tax, or legal record-keeping obligations
• Information relevant to an open dispute, complaint, or fraud investigation, until it is resolved

Retained records are kept only as long as legally required and are not used for any other purpose after your account is deleted.

For anything else about your data, see our Privacy Policy or contact support@surecape.co.za.