Booking App Privacy Policy

SURECAPE PRIVACY POLICY
Customer App (iOS & Android)

1. OVERVIEW

This Privacy Policy is written specifically for the SureCape customer app (the shuttle and
transfer booking app for iOS and Android) and is separate from any policy covering the
surecape.co.za website. It is issued by SureCape (Pty) Ltd, a South African transport company ("SureCape," "we," "us").

By creating an account or using the app, you agree to the collection and use of information as
described here. If you do not agree, please do not use the app.

2. INFORMATION WE COLLECT

Account information
Full name, email address, phone number, and password (stored encrypted).
Why: Create and secure your account, verify who you are, and contact you about your bookings.

Booking details
Pickup and drop-off addresses, trip dates and times, vehicle and extras selected, passenger count.
Why: Arrange your transfer or shuttle, calculate pricing, and provide accurate ETAs.

Location data
Precise GPS location while the app is open, and continuously during an active trip if you grant
"Always" access.
Why: Show nearby pickup points, calculate ETAs, and let you track your driver in real time.

Payment information
Card details are entered directly into our payment processor, Yoco.
Why: Process payment for your booking. SureCape does not receive or store your full card number.

Messages
SMS and email confirmations, booking updates, and account notices.
Why: Keep you informed about the status of your bookings and account.

Device data
Push-notification token, device type, operating system, app version.
Why: Deliver booking notifications and keep the app working correctly.

Note on profile photos: The app does not currently offer photo upload as part of your profile.
If this changes in a future version, this policy will be updated first.

3. HOW WE USE IT

- Create, maintain, and secure your SureCape account
- Process and manage your bookings, quotes, and payments
- Show pickup points, ETAs, and live driver location during an active trip
- Send booking confirmations, trip updates, receipts, and service notices by SMS, email, or push
notification
- Respond to support requests and troubleshoot issues
- Meet legal, tax, and record-keeping obligations

We do not use your information to serve you third-party advertising, and we do not sell your
information.

4. WHO WE SHARE IT WITH

We share information only with the service providers who help us run the app, and only for the
purpose of providing that service. We never share it with data brokers or advertisers, and we
never sell it.

We may also disclose information where required by law, to enforce our terms, or as part of a
merger, acquisition, or sale of assets, in which case we will require the new owner to honour
this policy.

5. TRACKING & LOCATION PERMISSION

App Tracking Transparency (iOS)
On iOS, before any personal data could be used in a way Apple defines as "tracking" — linking it
with data from other companies for advertising, or sharing it with a data broker — the app asks
for your permission using Apple's App Tracking Transparency framework. SureCape does not currently use your data for cross-app or cross-site advertising. Whatever you choose, the app works the same way, and you can change your choice at any time in Settings > Privacy & Security > Tracking.

Location permission
We ask for "While Using the App" location to show nearby pickup points and give accurate ETAs, and for "Always" location only so we can show your driver's live position and yours during an active trip. You can manage or withdraw location access at any time in your device Settings; doing so may limit live tracking and ETA accuracy.

6. HOW LONG WE KEEP IT

We keep your account information for as long as your account is active. Booking and payment
records are kept for 5 years] to meet South African financial and tax record-keeping requirements. You may request deletion of your account at any time; we will remove
or anonymise information that we are not legally required to retain.

7. YOUR RIGHTS

As a South African resident, you have rights under the Protection of Personal Information Act
(POPIA), including the right to:

- Ask what personal information we hold about you, and request a copy
- Ask us to correct information that is inaccurate or out of date
- Ask us to delete your account and associated information, subject to legal retention
requirements
- Object to or restrict certain processing of your information
- Lodge a complaint with the South African Information Regulator (inforegulator.org.za)

If you use the app outside South Africa, you may have additional rights under your local privacy
law (for example GDPR or CCPA); contact us and we will assist.

To exercise any of these rights, contact at support@surecape.co.za

8. SECURITY

We use industry-standard measures to protect your information, including encryption of data in
transit, hashed and salted passwords, and access controls on our systems. No method of
transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work to protect your information and to respond quickly if something goes wrong.

9. CHILDREN'S PRIVACY

The app is intended for use by people aged 18 and over who are able to book and pay for transport.
We do not knowingly collect personal information from children. If you believe a child has
provided us with personal information, contact us and we will delete it.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes take effect when posted here, with the
"Effective" date at the top of the page updated accordingly. If a change materially affects how we
use your information, we will notify you in the app or by email before it takes effect.